In recent years, UK banks have started moving towards online banking services.
For some older people, online banking can be challenging, as they may not feel comfortable with the technology or might find it more difficult due to various physical or cognitive health problems.
The good news is that some banks can provide extra help to make life easier. We can pass on that information to help those we love so that they can remain financially independent and minimise the dangers of online scams, including how to recognise them and what to do if something goes wrong.
Our guides are not a substitute for advice – always seek professional help. Remember, professionals will not share information about clients unless they have been permitted to do so.
How this information can help you
Understand and Manage Financial Scams
Learn about the risks and impacts of scams that target older people. Find out how to protect yourself and your loved ones from falling victim to online scammers.
What Support is Available
Discover what support and tools banks can offer to those with physical and cognitive barriers to banking.
Frequently Asked Questions
Get answers to common questions about practical banking, from how to access banking support to understanding how to protect yourself in the event of a scam.
A Practical Guide to Banking
See how banks can support your elderly loved ones with our practical guide to banking.
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