How to Access Your Loved One’s NHS Medical Records Online

Proxy access allows you to view someone else’s medical records through your own NHS App or online GP account (like Patient Access or SystmOnline). It’s a secure way to support their care with their consent.

With NHS proxy access, you can:

• Check upcoming GP appointments and test results

• Order repeat prescriptions on their behalf

• View medical history, current medications, and allergies

• Support their care with up-to-date information

This is especially useful if your loved one finds it difficult to use a smartphone or simply wants your help with managing their healthcare.

You might benefit from NHS proxy access if the person you care for:

• Lives with a condition like dementia, diabetes, or Parkinson’s

• Needs help remembering medical details

• Takes multiple medications

• Has asked you to be more involved in their health decisions

Being able to view their records directly helps you avoid miscommunications, streamline appointments, and catch any issues early.

Each GP surgery has its own process, but here’s a general step-by-step guide:

1. Have the conversation

The person you care for needs to agree and give permission. If they can’t, there are legal options (see below).

2. Contact their GP practice

Ask to apply for proxy access. You may need to:

• Fill in a proxy access request form

• Provide photo ID

• Confirm your relationship and reason for access

The person you care for will need to have their own email address. You can create one for them (with their permission) at any free email provider.

3. Wait for confirmation

Once approved, you’ll be able to switch between your own NHS profile and your loved one’s within your app or online GP account.

If your loved one is unable to give permission (for example, due to dementia or stroke), you may still be granted access if:

• You hold a Lasting Power of Attorney (LPA) for Health and Welfare

• You can show that you are acting in their best interests

The GP will assess the situation and determine the appropriate level of access.

• You can request limited access (e.g., medication only) if full access isn’t necessary

• Proxy access can be reviewed or removed at any time if circumstances change

• Always use the information responsibly and respect your loved one’s privacy

Setting up NHS proxy access empowers you to support your loved one’s health more easily and gives them peace of mind knowing you’re on the same page.

Ready to get started? Contact your GP surgery and ask about NHS proxy access.

And if you’re unsure how to navigate their health records, speak to a healthcare professional. They’re there to help you, so you can help them.