Sight problems in older people
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ision, or cognitive difficulties.
Appointments can be unnecessarily stressful when staff don’t appreciate the difficulties or recognise how embarrassing and distressing simple things can be. Some people find it so difficult that they are reluctant to seek help, even in an emergency.
Common worries relate to missing appointments because you can’t hear your name being called, or see a screen announcing that it’s your turn. Others relate to the embarrassment of being unable to follow simple instructions such as a member of staff saying, “Follow me”.
Communication barriers mean that people often leave appointments not knowing what was discussed or feeling frustrated because they could not adequately express their own views or preferences.
People with sight or hearing loss report significant challenges in booking appointments and being supported during them by a suitable interpreter. Carents are often called upon to act as translators, advocates and assistants but this can result in loss of privacy, independence and dignity for those affected and there is also a risk that important details aren’t passed on or are “lost in translation”.
Luckily, patients with these problems now have legal rights designed to overcome their difficulties and help them get the best out of the care available.
These rights are set out in the Accessible Information Standard. It applies to all organisations that provide NHS care and/or publicly funded adult social care and requires them to ask:
This video describes the law in more detail:
I had no idea that someone with age related hearing loss could be helped in this way
Being copied into dad’s letters made things a lot easier
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May 2022
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